We offer free Shipping on all of our Water Features and its replacement parts to the Lower 48 States except when noted on promotional or sale items. Our products ship via USPS and UPS Ground at our discretion.
Alaska, Hawaii and Puerto Rico
We do not offer free shipping to Alaska, Hawaii or Puerto Rico; please contact
our customer service team to receive a quote for shipping. We currently do not ship to any other territories.
All Canadian orders are shipped via USPS or UPS ground. Canadian orders are subject to additional shipping rates, as well as duty, tax and brokerage fees. Please contact our customer service team to receive a quote for shipping.
Please note that the brokerage, duty, and taxes will be charged COD when you receive your order. These costs are outside of our control and are determined by the carrier used and the Canadian and Provincial Governments. These costs vary by carrier and province. Brokerage fees will vary but are estimated between $10.00 and $30.00 per order, and the customs fees (duty and taxes) are based on the GST, PST or HST tax for your Province.
All deliveries refused by Canadian customers will be subject to the same terms and conditions of our return policy. A 20% restocking fee, shipping costs (to and from your location) and associated fees will be deducted from your refund amount. The carrier will attempt to contact you up to 3 times to deliver the package and collect the COD fees. If you do not respond by the 3rd attempt, the package will be returned to us, and you will be subject to additional shipping costs.
International Orders (Excluding Canada)
We currently do not ship to any countries other than the US and Canada. If your order has an international address as the shipping address, a member of our customer service team will contact you for an alternate address., if you do not have an alternate address within the US or Canada, a full refund will be issued to your original form of payment.
Do you ship to APO/FPO, P.O . Boxes?
We currently do not ship to APO/FPO addresses or P.O. Boxes. If your order has an APO/FPO or P.O. Box as the shipping address, a member of our customer service team will contact you for an alternate address., if you do not have an alternate address within the US or Canada, a full refund will be issued to your original form of payment.
Did my order ship?
Upon completion of your order, you will receive an email with your order summary and order number; please hold onto this for future reference. Once your order has been processed and tracking information is available, and email will be sent to you with the tracking information and the carrier being used to ship you order. Your order will be shipped in 5 to 10 business days after being placed. Most orders will delivered you within 5 business days from the shipping date, but please allow up to 10 business days for delivery. Shipping times may be longer and will vary for Canada, Hawaii, Alaska and Puerto Rico.
How do I track my order?
Once you have received your tracking and carrier information, you can track your package through the carrier’s website or toll-free phone numbers. This information will be supplied to you in your shipping confirmation email.